Year: 2024 | Month: October | Volume: 14 | Issue: 10 | Pages: 498-504
DOI: https://doi.org/10.52403/ijhsr.20241054
Relationship Between E-Prescription System Implementation Toward Pharmacy Service User Satisfaction at Labuang Baji Regional Hospital, Makassar
Muliati1, Anwar Ramli2, AM Hafsa1, Saparuddin Latu1, Djazuli Chaliddyanto1, Rika Handayani3
1Master of Hospital Administration Study Program, Postgraduate Program, Megarezky University, Indonesia
2Department of Economics, State University of Makassar, Indonesia
3Master of Reproductive Health Study Program, Postgraduate Program, Megarezky University, Indonesia
Corresponding Author: Muliati
ABSTRACT
Optimal pharmaceutical services are a vital component of healthcare in hospitals. The transition from manual prescription systems to E-prescription systems is expected to increase efficiency, reduce prescription errors, and increase consumer satisfaction. RSUD Labuang Baji has implemented the E-prescription system since January 2023. Prescription errors, whether in diagnosis or medication, can lead to adverse effects and pose potentially fatal risks to a patient's condition (Mursyid, 2023). This study aims to analyze the relationship between the implementation of the E-prescription system based on drug prescription and consumer satisfaction with pharmaceutical services at RSUD Labuang Baji Makassar. The research design is descriptive-analytic with a quantitative approach. Data were collected through questionnaires distributed to 96 outpatient respondents. Data analysis was performed using the chi-square method to evaluate the relationship between the implementation of e-prescriptions based on drug prescriptions and consumer satisfaction. The chi-square analysis results, processed using SPSS 27.0 for Windows with a significance level of p-value 0.05 or with a 95% confidence level, showed a significant relationship between fast drug waiting time and consumer satisfaction (p-value = 0.021). However, there was no significant relationship between prescription accuracy and consumer satisfaction (p-value = 0.315). The implementation of the E-prescription system at RSUD Labuang Baji Makassar has had a positive impact on consumer satisfaction with pharmaceutical services, particularly in reducing drug waiting times, although prescription accuracy did not significantly affect patients satisfaction
Key words: E-Prescription, Satisfaction, pharmaceutical services