Original Research Article
Year: 2021 | Month: March | Volume: 11 | Issue: 3 | Pages: 93-104
Study of the Relationship between the Human Resources Management Functions and the Quality of Health Care at Private Hospitals in Baalbek-Hermel Governorate
Rushdi Zaiter1, Mahmoud Koabaz2, Ahmad Lakkis1, Rima Chahine1, Batoul Zaiter3
1Business Department, American University of Education & Culture, Beirut, Lebanon
2ISSC Lab, Computer Science Department, American University of Education & Culture, Beirut, Lebanon
3AUB University, Faculty of Agricultural and Food Sciences, Department of Nutrition and Food Sciences Beirut, Lebanon
Corresponding Author: Rushdi Zaiter
ABSTRACT
The management of human resources in healthcare institution is essential to enable the delivery of efficient and effective medical services and to achieve patient satisfaction. This study aims to investigate the impact of practicing human resources management on the quality of healthcare service and achieving patients’ satisfaction. The descriptive methodology was applied to demonstrate and analyze the previous literatures. The study shows that effective human resources management has a strong impact on healthcare quality and improving the performance of hospital’s staff.
The purpose of this study was to examine the relationship between 4 functions of Human Resources Management and the Quality of HealthCare in private hospitals in Baalbek – Hermel Governorate.
Data for this cross-sectional study was collected using a paper survey developed by the researcher. The questionnaire assessed health workers’ perception of the relationship between job satisfaction and the quality of care they deliver, and factors that affect the delivery of a quality care and job satisfaction. The questionnaire was distributed to 80 health workers (Physiotherapists, Laboratory Technicians, Nurses, Medical doctors) who work in direct patient care at private hospitals in Baalbek – Hermel Governorate. Analysis included descriptive and correlation. The research found that there is a positive correlation between health workers’ job satisfaction influenced by HRM practices and quality of care they deliver.
Key words: Human Resource Management (HRM), Quality of HealthCare, Baalbek – Hermel Governorate.