Year: 2019 | Month: January | Volume: 9 | Issue: 1 | Pages: 228-235
Role of Human Resources Management in Healthcare Organizations: A Review
Mrs. Mohana Pillai1, Dr. Oviya Senthilraj2, Dr. Swaminathan.S3
1AVP (HR, BO &Legal Affairs), 2Corporate Manager, 3Director of Laboratory Services& Consultant Biochemist,
Techmed Health Centre & Diagnostics Pvt Ltd, No.1 Siva Building, Krishna street, Off North Usman Road, T. Nagar, Chennai-600017.
Corresponding Author: Dr. Swaminathan.S
Background: This paper addresses the role of Human Resource Management in improving the staff performance thereby indirectly improving client satisfaction and delivering better healthcare service. The main aim of quality healthcare should be Safe, Patient Centered, Timely, Efficient & Equitable. The HRM should promote training, motivate, retain, implement new strategies, systematic planning for optimal utilization of the available sources. In the current scenario, inadequate training and lack of mastering the competencies are prevailing among wide range of Healthcare employees. Patient centered care has become a critical component in delivery of safe healthcare.
Findings: With the emerging blooming and transition in Healthcare Industry, HRD should adapt the latest methods to compete and sustain in the competitive healthcare sectors. The role of HRM also extends to monitor the rules & regulations governing the Health care system in relation to its employees. For delivering quality healthcare, identifying the root cause of errors, strategies to reduce chance of further errors, the gap analysis, incorporating appropriate available skills to close the gap, Diversifying the work among the available team, employing quality improvement methodologies to form a interdisciplinary team for better patient centered healthcare.
Key words: HRM, Competency, Healthcare, Employees training, Management.