Original Research Article
Year: 2018 | Month: March | Volume: 8 | Issue: 3 | Pages: 244-250
Analysis Performance of Hospital Based Criteria Malcolm Baldrige in RSUD Dr. Iskak Tulungagung Post-Determination of Accreditation Level Plenary
Sandu Siyoto, Yulikha Rakhmawati
Study Program of Magister of Health STIKes Surya Mitra Husada Kediri
Corresponding Author: Sandu Siyoto
One of the most appropriate strategies in anticipating an increasingly open competition is through efforts to improve the quality of hospital. Criteria Malcolm Baldrige has focused on performance excellence. This research analyzed the hospital's performance after the stratification of the accreditation level based on the criteria of Malcolm Baldrige. The research design was observational descriptive with cross sectional approach. The sample of 44 respondents consists of structural and head of installation by using proportionate stratified random sampling technique. The results showed that leadership criteria (92.53%), strategic planning (96.31%), customers focus (96.03%), measurement, analysis and knowledge management (93.33%), workforce focus (87,15%), operations focus (94.75%), and results criteria (82.22%) were good. 7 criteria compared to the maximum points of Malcolm Baldrige is 887,54 included in the category as Word Leader. It means the performance of RSUD Dr. Iskak Tulungagung post-establishment of plenary accreditation based on Malcolm Baldrige was excellent.
Key words: hospital performance, Malcolm Baldrige criteria, accreditation.