Original Research Article
Year: 2017 | Month: Aug | Volume: 7 | Issue: 8 | Pages: 296-305
Perceived Satisfaction towards Utilization of Maternal and Child Health Care Services Among Beneficiaries Attending District Public Health Care Facility of Haryana
Dr Varun Arora1, Dr Minakshi Kharb2, Dr Latika Nath Sinha3, Dr Nitin Kumar Joshi4
1Assistant Professor; Department of Community Medicine, Postgraduate Institute of Medical Sciences Rohtak; Haryana, India
2Undergoing Master in Public Health; 3Professor and Head of Department; 4Assistant Professor;
Jodhpur School of Public Health, Maulana Azad University Jodhpur; Rajasthan, India
Corresponding Author: Dr Minakshi Kharb
The health of mother and child constitutes one of the major serious concerns. Health care service utilization is a concept of expressing the extent of interaction between the service and the beneficiaries for whom it is intended. Health care utilization behavior is complex and multifaceted. Understanding which factors are most important to health care utilization can assist in disease prevention and treatment through creation of effective health campaigns, policies and promotional programs.
Objectives: To determine perceived satisfaction towards utilization of maternal and child health care services
Methodology: The present cross sectional, descriptive study was conducted in district public health care facility Nagrik Hospital Rohtak, Haryana. Women of reproductive age group (15-49 years) who had come at least once previously to avail the maternal and child health services were selected through systematic random sampling. Exit interview technique followed and data collected using predesigned, pretested semi-structured schedule. Data was tabulated and analyzed using software Statistical Package for the Social Sciences (SPSS) for Windows version 18.0.
Results: Among 226 study participants, 125 beneficiaries utilized maternal health care services and 101 availed child health care services. Socio-demographic and accessibility attributes were found statistically insignificant towards perceived satisfaction for utilization pattern of maternal and child health care services.
Conclusion and recommendations: Need of hour is to strengthen the maternal and child health care services and conduct regular health education sessions to enhance perceived satisfaction. Other factors need to be explored for perceived satisfaction.
Key words: Perceived satisfaction, utilization pattern, maternal and child health care services