Year: 2024 | Month: December | Volume: 14 | Issue: 12 | Pages: 119-126
DOI: https://doi.org/10.52403/ijhsr.20241201
Patient Satisfaction on Quality of Outpatient Services Provided
Sudha. G1, Dr. Malarvizhi. S2, Dr. Amirtha Santhi. S3, Dr. Ravichandran. K4
1Staff Nurse, PHC, Puducherry,
2Professor, Assistant Registrar, Department of Medical Surgical Nursing, College of Nursing, Pondicherry Institute of Medical Sciences, Puducherry.
3Associate Professor, Department of Medical Surgical Nursing, College of Nursing, Pondicherry Institute of Medical Sciences, Puducherry.
4Assistant Professor, Department of Biostatistics, Pondicherry Institute of Medical Sciences, Puducherry.
Corresponding Author: Dr. Amirtha Santhi. S
ABSTRACT
Background and objectives: Out Patient Department (OPD) is a very important department of any hospital because it is the first point of contact between the patient and the hospital staff. OPD is visited by large section of community, so it reflects the functioning of the hospital. The objectives of this study were to assess the level of patient satisfaction with quality of outpatient services provided at OPD, and to find out the association between the patient’s satisfaction with their selected demographic variables.
Methodology: Non experimental, descriptive study was conducted among 265 out patients attending Medicine OPD. Convenience sampling technique was used in this study. The data related to demographic variables and level of patient satisfaction on quality of outpatient services was collected.
Results: Majority of the study participants 178 (68%) were fairly satisfied, 57 (21%) of them were completely satisfied and 30 (11%) of them were dissatisfied with the quality of patient services provided at OPD. Fisher's Exact Test was used to find out the association between the level of patient satisfaction on quality of outpatient services provided at OPD with their selected demographic variables. The demographic variables were not associated with the Level of Satisfaction with regard to the quality of services provided at OPD.
Conclusion: The findings of the study revealed that the majority of the patients were fairly satisfied with the quality of the services received at OPD. So there is a need for improvement in the services provided at the OPD.
Key words: Outpatient department, patient satisfaction, outpatient services